Terms of Service
Terms of service for ABQ Water Heater Pros — Albuquerque water heater repair, install, replacement. Call (505) 219-7782.
Service agreement
By scheduling work with ABQ Water Heater Pros, you agree to these terms. They cover quote acceptance, payment, coverage, and limits of liability. Questions? Call (505) 219-7782.
Quotes and payment
All quotes are firm and in writing. Payment is due on completion unless other arrangements are made up front. We accept cards, ACH, and checks. A signed quote is your authorization to begin work.
Coverage
- Repair labor: 1-year coverage
- Parts we install: covered by the manufacturer's coverage terms (typically 1 to 6 years)
- Full installations: 5 to 10-year labor coverage depending on unit
- Tankless descaling and yearly tune-ups: results-based, not covered against future scale buildup
What's not covered
Damage from freezing, lightning strikes, water-quality issues outside our control (lead-in line corrosion, well-water contamination), homeowner modifications after our install, or work performed by other contractors.
Cancellation
Cancel or reschedule a non-emergency appointment any time before the tech leaves the shop, free of charge. If we arrive on-site and you cancel, a $79 trip fee applies.
Liability
Our maximum liability for any service is the amount paid for that service. We carry general liability and workers' comp; certificates available on request.
Disputes
We try to resolve disputes by phone first. Unresolved disputes are handled in Bernalillo County, NM, under New Mexico law.
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