Terms of Service

Service agreement

By scheduling work with ABQ Water Heater Pros, you agree to these terms. They cover quote acceptance, payment, coverage, and limits of liability. Questions? Call (505) 219-7782.

Quotes and payment

All quotes are firm and in writing. Payment is due on completion unless other arrangements are made up front. We accept cards, ACH, and checks. A signed quote is your authorization to begin work.

Coverage

• Repair labor: 1-year coverage
• Parts we install: covered by the manufacturer's coverage terms (typically 1 to 6 years)
• Full installations: 5 to 10-year labor coverage depending on unit
• Tankless descaling and yearly tune-ups: results-based, not covered against future scale buildup

What's not covered

Damage from freezing, lightning strikes, water-quality issues outside our control (lead-in line corrosion, well-water contamination), homeowner modifications after our install, or work performed by other contractors.

Cancellation

Cancel or reschedule a non-emergency appointment any time before the tech leaves the shop, free of charge. If we arrive on-site and you cancel, a $79 trip fee applies.

Liability

Our maximum liability for any service is the amount paid for that service. We carry general liability and workers' comp; certificates available on request.

Disputes

We try to resolve disputes by phone first. Unresolved disputes are handled in Bernalillo County, NM, under New Mexico law.